Ms. Meghana Rao

Group Associate Vice President

Self motivated professional with Strong Customer Insights, Innovative Solutions Approach and Technical understanding of Service Operations.  With overall 12+ yrs, I have gained experience in Operational Service, Process Excellence, Improvement, Standardization, Automation and Innovation with specialisation in Service Management, which is a Passion

I have been an integral part of numerous organizational level turn key projects. Responsible to create the right processes, technological platforms and delivery mechanisms to ensure that the Service Standards are defined and delivered across multiple touch points & customer needs are met.

Develop & deploy Customer Strategy in line with the Business Strategy - Manage Service Automation, Innovation, Benchmarking, Cost of Delivery & Customer Convenience - with the objective of increasing customer Loyalty & Relationship. Black Belt Six Sigma Certified